MrQ Casino Customer Support in the UK

Contact Phone

Call +44 20 3441 3042 for immediate assistance. This line is open 24 hours a day, 7 days a week for all general enquiries. Please have your account username ready. For your security, we will verify your identity before helping you.

Live Chat

Click the chat icon available on all pages of the site. Live chat is available from 9am to 9pm, 7 days a week. Our Player Experience team can help with account access, superfast withdrawals, our ‘no wagering’ offers, technical issues, and general questions.

Email Support

Send your enquiries to [email protected]. Our team aims to respond to all messages within 24 hours. Be sure to include your username and a clear description of the issue. For your protection, do not include passwords or full payment card details in your email.

Common Support Topics

• Account verification and required documents
• Deposits and superfast withdrawals
• Bonus details, our ‘no wagering’ policy, and free spins
• Game rules and payout questions
• Responsible gambling limits and tools (Spend Limits, Time-Outs, Self-Exclusion)
• Technical errors or game freezes
• Account restrictions and access problems

Security Reminders

Our support agents will never ask you for:

• Your password
• Full card numbers (we only require the first 6 and last 4 digits for verification)
• Online banking credentials
• PIN codes

If you are asked for any of this information, please end the conversation and contact us immediately through an official channel.

Response Times

• Phone: Immediate connection, 24/7
• Live Chat: Under 60 seconds (9am – 9pm, 7 days a week)
• Email: Within 24 hours

Client Support Team working hours:
General Support: 24/7
Responsible Gambling Team: Monday to Friday, 9:00 AM – 9:00 PM GMT

Registered Office:
24 Duke of Edinburgh Rd, Sutton SM1 3NZ, Great Britain

General Support:
Phone: +44 20 3441 3042
Email: [email protected]

Responsible Gambling:
Phone: +44 20 3441 3041
Email: [email protected]