Terms and Conditions at MrQ

Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website, you confirm your express consent with these Terms and Conditions.

These Terms and Conditions apply to the usage of the Games through MrQ Casino (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) through related enabling internet, mobile, or other platforms by you (“You”, “Player”, “Customer”, or “Account Holder”).

The Website is operated and managed by Tek Fox Ltd, a company incorporated under the laws of Malta (Registration Number C96152). We are licensed and regulated for customers residing in Great Britain by the Gambling Commission under remote gaming licence number 60629.

These Terms and Conditions, and all of their constituent parts, are governed by and interpreted in accordance with the laws of England and Wales.

Changes to Terms and Conditions

MrQ reserves the right to modify these Terms from time to time for a number of reasons, including complying with applicable laws and regulations or updating our business practices. Whenever a substantial amendment is made, we will notify you via the email registered to your Account and upon your next login. However, we recommend all players revisit this page regularly.

Who Can Play

The Casino accepts strictly adult players (the minimum age is 18). It is illegal for anyone under the age of 18 to open an account or to gamble on MrQ.

The Casino is strictly available ONLY to residents of the United Kingdom. You must not attempt to access or use the Website or Games from any Restricted Jurisdiction. It is your sole responsibility to ensure compliance with applicable national laws before registering.

You must not be registered with GAMSTOP. If you are registered with GAMSTOP, you are not permitted to open or use an account with MrQ.

The Company will carry out electronic verification (KYC) checks to confirm your age and identity before you are permitted to make a deposit or play. The Company reserves the right to ask for further proof of identity, address, or source of funds at any time and may limit access or suspend the Player Account if you fail to meet these requirements.

Dormant Accounts

Unlike many other operators, MrQ does not apply any inactive or dormancy fees. If you have not logged into your Account for an extended period, your Account will remain active, and any balance on your account will remain safely held. You can access your account simply by logging back in.

Available Currencies and Taxes

The Website exclusively operates and allows playing in Great British Pounds (GBP / £).
We do not charge any fees for processing deposits or withdrawals. However, you are fully responsible for paying any applicable taxes applied to your winnings according to the laws of your jurisdiction.

Deposit into Account

You will not be able to make a deposit until your name, address, and age have been electronically verified.

The minimum deposit amount is £10.
We accept deposits via Apple Pay, Visa Debit, Mastercard Debit, PayPal, and Easy Bank Transfer.
Credit cards are strictly prohibited. From 14 April 2020, credit cards have been banned for all gambling websites in the UK.

The Company does not accept third-party payments. You must make deposits only from a payment method that legally belongs to you and is registered in your own name. Furthermore, depositing money through a business payment method (including business bank accounts or business PayPal accounts) is strictly prohibited. If we determine that you have violated this condition, we have the right to close your account, void all winnings, and retain balances.

Depositing without the intention of wagering the funds is a violation of our terms and will result in the restriction or suspension of your Account.

Disclaimer of Liabilities

By accepting these Terms and Conditions, you confirm your awareness that by using the Website there is a risk of losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.

If the Casino mistakenly credits your Player Account with funds or winnings that do not belong to you—whether due to technical error, display malfunction, or human error—the erroneously credited amount remains the property of MrQ and will be deducted from your balance. If you have withdrawn these funds, the amount will constitute a debt owed by you to us. Our server logs will be the final authority in determining the outcome of any game.

Withdrawals from the Account

MrQ guarantees superfast withdrawals. Once processed, most withdrawals reach your bank in 2 hours or less.

The minimum withdrawal amount is £10. If your balance is below £10 and you wish to withdraw the full remaining amount, you must contact our support team.
Withdrawals must be processed back to the active payment method used for your most recent deposit.

The Casino reserves the right to check your identity prior to processing payouts and to hold any withdrawals for the time needed to complete ongoing due diligence (e.g., source of funds checks, AML verification).

Pay by Mobile is not supported for withdrawals; if you deposited via mobile billing, you must add and validate an alternative payment method (e.g., a debit card or bank account) by making a minimum £10 deposit before withdrawing.

Use of Player Account

Each player is permitted to hold only ONE (1) personal account.
If we discover that you hold or are operating more than one Account (“Duplicate Accounts”), we will close the Duplicate Accounts, treat all bonuses and winnings accrued on them as void, and we may retain the balances.

You cannot transfer, sell, or acquire accounts from other players. You may only use your account on your own behalf and must not allow any third party (including minors) to access or use it.

Anti-Fraud and AML Policy

The Company is committed to high standards of Anti-Money Laundering (AML) compliance. We actively monitor all transactions and conduct due diligence checks to prevent money laundering and the financing of terrorism.

The following practices are considered Prohibited Activities and will result in immediate account suspension, confiscation of winnings, and withholding of withdrawals:

Using a VPN, proxy, or similar service to mask your location.
Colluding, cheating, or using automated bots/software.
Depositing purely to take advantage of offers without intention to play.
Delaying game rounds, including free spins and bonus features, to a later time to manipulate payouts.
Raising a “chargeback” or return notification via your deposit mechanism.
Using stolen, third-party, or business payment methods.
Providing edited, tampered, or fraudulent documents during verification checks.

We may request Enhanced Due Diligence (EDD) documents at any time, including bank statements, payslips, or tax returns. Failure to provide these documents will result in account restriction.

Terms of the Bonus Policy (No Wagering)

At MrQ, fair has never been more fun. We have eliminated all wagering requirements, forever.

All prizes, bonuses, and winnings from free spins are paid in cash. What you win is yours to keep and can be withdrawn immediately (subject to the minimum £10 withdrawal limit).

Any promotional offers are subject to our Fair Use Policy. Abuse of promotions—such as creating multiple accounts to claim an offer multiple times, or colluding with others in Bingo rooms—will result in the revoking of bonuses, confiscation of winnings, and account closure. Free spins must be used within the specified timeframes, and maximum win caps may apply depending on the specific promotion terms.

Complaints and Disputes

If you have a complaint, please contact our Player Experience Team via Live Chat or at [email protected]. We will aim to resolve the issue informally and as quickly as possible.

If the issue requires a deeper look, it will be escalated to our Player Complaints Executive, who will acknowledge your complaint within 48 hours. We have up to 8 weeks to investigate and provide a final response.

If you remain dissatisfied with the resolution after the internal process is complete (or after 8 weeks have passed), you may refer your dispute free of charge to our Alternative Dispute Resolution (ADR) entity: the Independent Betting Adjudication Service (IBAS).

Intellectual Property

MrQ, its group companies, and/or its licensors are the sole holders of all rights in the Website and its content, including but not limited to trademarks, logos, graphics, software, and animations.

By using the Website, you obtain no rights to the Website Content. You may not copy, reproduce, distribute, or commercially exploit any part of the Website without our express written consent. Any unauthorized use of our intellectual property may result in legal action.