Gambling with Responsibility

Please read this information carefully for your own benefit. The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of these Terms and Conditions:

• Account means a unique account created for You to access our Service or parts of our Service.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Tek Fox Ltd operating the website.
• Service refers to the Website.
• Website refers to MrQCasino Online.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Responsible Gambling and Self Exclusion

Gambling means for the majority of our Users, entertainment, fun and excitement. But we also know that for some of our Users gambling has negative side effects. In the medical science is pathologic gambling since many years as serious sickness recognised.

Since our first day we think about this problematic and try our best to help. Under “Responsible Gambling” We understand multiple steps of measures, with which a gambling provider can help to lower the possibility of negative side effects appearing. In case they already appear we also try to take active steps against them.

The most important instrument against negative side effects from gambling are knowledge and education about the risks of gambling to support our Users’ self-control in order to make sure they do not suffer from negative side effects. We want to make sure you stay in the driving seat, every stop along the way.

Information and Contact

Our Player Experience Team will help you via Live Chat (9am–9pm, 7 days a week) or via email at all time without any additional costs for you at [email protected].

Our Support will of course not give out any information about You without Your consent to anyone else. We may also check in with you now and again, just to be sure everything is OK and you are happy with how things are going.

Helpful hints for responsible gambling at MrqCasino

We recommend you think about the following internal tools and hints, before gambling in order to insure gambling stays fun for You and without any negative side effects:

• Set yourself a Spend Limit:
  Before you start to gamble, decide how much you can afford to spend according to Your financial situation. You can set a daily, weekly or monthly Spend Limit on your MrqCasino Account. A request to decrease your limit takes effect immediately, while any request to increase it requires a 24-hour cooling-off period.
• Do not try to win back a loss at every cost:
  Try to not take too huge risks to win back what You lost before at any cost. Play for Value Entertainment and not to earn money. You can easily keep track of your total losses and game history directly in your Account.
• Set yourself a time limit:
  Set yourself a time limit and do not break it. We provide a “Reality Check” tool that you can set from 10 to 30 minutes or one to four hours. A notification will pop up on your screen to remind you how long you have been playing.
• Take breaks:
  You should take breaks when You notice that You get tired or can’t concentrate anymore. If you feel like you need a short break, you can apply a “Time-Out” to your account ranging from 24 hours up to 6 weeks.
• Only one account:
  To make it easier to have an overview how much time and money You spend on gambling it is highly advised to not create more than one Account per Person. Operating Duplicate Accounts is strictly against our terms and will lead to account closure.

Minor Protection

To use our Service, You have to be exactly 18 years or older. We perform electronic verification checks to confirm your age. To avoid abuse, keep Your login data save from any minors near You.

Principally we recommend a filter program to avoid minors, especially children, to access any context on the internet, which is not healthy for them. For parents we recommend installing internet filters, to support them, from keeping their children from any context, which was not made for them.

Self-Exclusion

In case You are diagnosed with a gambling addiction or try to stay away from gambling for a different reason, we want to assist you to stay away from anything, that does nothing good for you. “Self-Exclusion” means, that You exclude yourself, out of Your own choice, from all gambling services on our Website.

This exclusion cannot be undone for a set amount of time. If you wish to self-exclude yourself from gambling, please visit the Safer Gambling section in your Account or message our support and give them a time span between 6 months and 5 years. They also will explain you all future steps and what is needed from you.

Please keep in mind that Self Exclusion is permanent for the set time span and will not be undone for your own protection.

During Self Exclusion you are not allowed to create a new Account and every attempt to create a new Account during Self Exclusion is a violation of our Terms of Service and may result in the permanent ban of your original account. Also no action is allowed to be taken regarding yours account except, at yours request, to pay out any funds in the account. Any balance above the value of £1 will be automatically refunded to your primary payment method, subject to appropriate and necessary checks and verifications.

We guarantee to make all reasonable efforts to prevent marketing materials from being sent to the player. You will be removed from our marketing lists so you won’t receive any communication from us during your exclusion.